Think Counter Intuitive

Thinking Outside the Box by Lloyd Williams

Browsing Posts published on 4 January 2007

I am often asked at workshops, what are the best questions to ask a client or prospect? Too often we make the process more difficult than needed. John McPhee, author and contributing editor for the New Yorker is known for his ability to interview by asking simple questions. Canadian investigative reporter John Sawatsky says reporters […]

Sometimes the best thing to do in a conversation is to say nothing. Kathy Sierra says: Things I learned from my horse trainers #42: practice saying, “Hmmmm… how interesting.” Say it when you’re frustrated. Say it when you’re mad. Most importantly, say it before you say or do anything else (including hit the “send” or […]