How do you handle client questions? Sometimes your business can be overwhelmed with questions that seem to be trivial or time consuming. If clients are asking a lot of small questions, there may be a trust issue. Deal with the disease and not the symptom. Build the trust and the questions will go away. Some […]
What do you say when asked about what you do for a living? Your next statement will either intrigue the questioner and move the relationship forward or leave them wanting to run. I flew a lot over the last ten years to different speaking engagements. There is very little conversation in First Class. Most of […]
Act Two of the Three Act Planning process is Getting Things Done (GTD) by David Allen. He created the best way to deal with the stuff that fills our lives. Merlin Mann of 43folders starts the new year with a great recap of the GTD posts on his site saying, I’ve gotten several requests from […]
I am often asked at workshops, what are the best questions to ask a client or prospect? Too often we make the process more difficult than needed. John McPhee, author and contributing editor for the New Yorker is known for his ability to interview by asking simple questions. Canadian investigative reporter John Sawatsky says reporters […]
Sometimes the best thing to do in a conversation is to say nothing. Kathy Sierra says: Things I learned from my horse trainers #42: practice saying, “Hmmmm… how interesting.” Say it when you’re frustrated. Say it when you’re mad. Most importantly, say it before you say or do anything else (including hit the “send” or […]
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